Terms of Service

Using This Online Store

To keep customer expectations clear about using this online store, the following rule applies: these Terms apply to the use of melin and purchases from this U.S.-market online store. Customers are responsible for providing accurate account, billing, delivery, and contact information.

Fulfillment and Post-Purchase Rights

For clear guidance on fulfillment and post-purchase rights, our operating standard is that standard U.S. shipping is free with no minimum purchase requirement. Processing normally takes 1–2 business days and estimated carrier transit is 4–6 business days.

To set precise expectations about fulfillment and post-purchase rights, the customer-facing rule is that eligible no-reason returns and exchanges remain available for 30 days following delivery. melin pays approved return shipping. Approved refunds are issued within 5–10 business days after receipt and inspection.

Product Information

For dependable guidance on product information, customers should understand that product pages provide the current details for performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories. Size, material, care, and safety information should be checked on the relevant product page and is not replaced by these Terms.

Payment Currency and Taxes

In connection with payment currency and taxes, customers should understand that prices and payments are in USD unless checkout expressly states otherwise. Taxes are assessed and collected whenever applicable law requires them.

How to Reach Us

For transparency around how to reach us, this policy confirms that questions may be sent to support@melinsage.shop or 512-921-7437 during Monday to Friday, 9:00 AM–5:00 PM (America/New_York).

Order Review and Cancellation

For transparency around order review and cancellation, the controlling expectation is that we can review, restrict, or cancel an order when payment cannot be authorized, information is inaccurate, inventory is unavailable, or fraud screening identifies a material risk.

In connection with order review and cancellation, customers should understand that an order can be cancelled before dispatch when fulfillment has not begun. After shipment, returns and exchanges are handled under the Refund Policy.

Merchant Identification

Business name: melin

Trade name: melin

Email: support@melinsage.shop

Phone: 512-921-7437

Physical address: 514 Heritage Rd, Easley SC 29640, United States