FAQ

Shipping and Order Questions

For practical reference regarding shipping and order questions, our established approach is that which destinations can receive an order? We ship only within the United States.

For dependable guidance on shipping and order questions, the applicable standard is that what does standard shipping cost? Yes. There is no charge for standard shipping for all U.S. orders with no minimum purchase requirement.

For clear guidance on shipping and order questions, the applicable standard is that what delivery timeline should I expect? Processing normally takes 1–2 business days and estimated carrier transit after dispatch is 4–6 business days.

For an accurate overview of shipping and order questions, our policy provides that what is the order cutoff? The daily cutoff is 5:00 PM (America/New_York); later orders begin processing on the next business day.

In connection with shipping and order questions, the practical result is that how will tracking be provided? Yes. A tracking number is sent after shipment.

Return, Exchange, and Refund Questions

For transparency around return, exchange, and refund questions, the controlling expectation is that is a no-reason return or exchange available? Yes, for eligible items within 30 days after delivery.

For practical reference regarding return, exchange, and refund questions, our service position is that will I be charged for approved return shipping? melin pays approved return shipping for no-reason returns, exchanges, and quality-related returns.

For a concise explanation of return, exchange, and refund questions, the requirement is as follows: is there a restocking fee? No. Approved returns and exchanges are not charged a restocking fee.

For clear guidance on return, exchange, and refund questions, the applicable standard is that when will an approved refund be sent? Approved refunds are sent to the original payment method within 5–10 business days after receipt and inspection.

For transparency around return, exchange, and refund questions, the practical result is that what is excluded from convenience returns? Customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods, except where law requires otherwise or the item is defective.

Payments, Cancellations, and Product Details

For an accurate overview of payments, cancellations, and product details, the requirement is as follows: when can an order be cancelled? An order can be cancelled before dispatch when fulfillment has not begun. After shipment, the Refund Policy applies.

For a concise explanation of payments, cancellations, and product details, we apply this requirement: which cards can be used at checkout? Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover in USD, subject to the methods displayed at checkout.

For a straightforward understanding of payments, cancellations, and product details, customers should understand that when are taxes charged? Taxes are assessed and collected whenever applicable law requires them.

When reviewing payments, cancellations, and product details, our established approach is that where are product-specific size, material, care, and safety details shown? Review the applicable performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories product page.

How to Reach Us

For clear guidance on how to reach us, our established approach is that email support@melinsage.shop or call 512-921-7437. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/New_York).

Merchant Identification

Business name: melin

Trade name: melin

Email: support@melinsage.shop

Phone: 512-921-7437

Physical address: 514 Heritage Rd, Easley SC 29640, United States