Refund Policy

30-Day Returns and Exchanges

To set precise expectations about 30-day returns and exchanges, the applicable commitment is that melin offers a 30-day no-reason return and exchange period for eligible items. Contact support@melinsage.shop within 30 days after delivery before sending anything back.

For practical reference regarding 30-day returns and exchanges, our established approach is that for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melin pays the return shipping cost and provides a prepaid label or equivalent free return arrangement.

Return Address

When reviewing return address, the customer-facing rule is that the default return address is 514 Heritage Rd, Easley SC 29640, United States. Do not send a return until return instructions have been issued.

Contact

As part of our standards for contact, the customer-facing rule is that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/New_York). Email support@melinsage.shop or call 512-921-7437.

Eligibility

To make our requirements clear for eligibility, our established approach is that returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

To make our requirements clear for eligibility, this policy confirms that customized products, clearance or Final Sale items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not eligible for an ordinary no-reason return. These limits do not reduce remedies for an item that arrives damaged, defective, incorrect, or incomplete.

For a concise explanation of eligibility, the controlling expectation is that no restocking fee is charged for an approved return or exchange.

Refund Timing

When considering refund timing, customers should understand that after an approved return is received and inspected, the refund is sent to the original payment method within 5–10 business days. A bank or card issuer may require additional posting time.

Order Cancellation

For a concise explanation of order cancellation, the requirement is as follows: an order may be cancelled before shipment when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinsage.shop

Phone: 512-921-7437

Physical address: 514 Heritage Rd, Easley SC 29640, United States