Shipping Policy

United States Shipping

As part of our standards for united states shipping, the applicable standard is that melin ships only within the United States. Standard shipping is free for every U.S. order with no minimum purchase requirement.

When considering united states shipping, we apply this requirement: orders are normally processed within 1–2 business days, excluding weekends and U.S. public holidays. Estimated carrier transit after dispatch is 4–6 business days.

To make our requirements clear for united states shipping, the following rule applies: the daily order cutoff is 5:00 PM (America/New_York). Orders received after the cutoff begin processing on the next business day.

Delivery Issues

For a straightforward understanding of delivery issues, our service position is that customers must provide a complete delivery address. Contact support@melinsage.shop promptly about an address correction; changes cannot be guaranteed after fulfillment starts.

For transparency around delivery issues, our service position is that if tracking shows a delivery problem or an order arrives damaged, incomplete, or incorrect, contact melin. The merchant pays approved return shipping for both quality issues and no-reason returns.

Taxes

To make our requirements clear for taxes, the practical result is that applicable taxes are collected as required by law.

Contact

For a straightforward understanding of contact, the requirement is as follows: customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/New_York). Email support@melinsage.shop or call 512-921-7437.

Tracking

When reviewing tracking, the applicable commitment is that a tracking number is provided when the order ships and is sent using the contact information supplied at checkout.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinsage.shop

Phone: 512-921-7437

Physical address: 514 Heritage Rd, Easley SC 29640, United States